Phone Visit
Narrative: SPRUCE MESSAGE VISIT Date: 2023-12-04 Encounter: Spruce text message CC: Sertraline refill needed for anxiety management. HPI: Dobson is a pediatric patient on ongoing Sertraline for anxiety. The parent contacted Dr. Hobbs on a Sunday evening to request a refill as the supply was nearly exhausted and no refills remained at the pharmacy. The prescription was sent but experienced multiple pharmacy processing errors over approximately 10 days, resulting in Dobson running out of his medication for several days. Parent noted Dobson was stressed about missing doses. Assessment: Ongoing anxiety management on Sertraline; refill indicated. Pharmacy processing issues prolonged the gap in medication supply. Plan: Prescription sent to Walgreens on Cedar Lake Rd, SLP. After multiple pharmacy communication issues, Dr. Hobbs called the pharmacy directly to resolve the problem. Final prescription dispensed as 2.5ml daily of 20mg/ml, 75ml total, 48-day supply. Medications: - Sertraline 2.5ml daily of 20mg/ml solution, 75ml total, 48-day supply (refill) Key clinical quotes: "I did. Let me confirm and get back to you." "It's been resent - 2.5ml daily of 20mg/ml total of 75ml with one refill" "Please don't apologize. This isn't something you should have to worry this much on your end" Source: Spruce conversation t_257QHMAM99000